“Families call looking for guidance. I view my role at Lumen as a light in the darkness during this difficult time. I hear what is important to the families we work with, whether it’s saying a special prayer over their loved one or letting them choose how they want to receive the remains, and I do everything I can to make this process as seamless as possible,” says Tiffany Widener, Manager and Acting Funeral Director of Lumen Cremation.