What commemorative options do you offer for the loved ones?

We have countless options, from urns, to keepsakes (smaller urns), to jewelry. Visit our store to see our options. Read More

What are my options for the cremated remains? Can I still have ground burial?

Yes, ground burial is still an option for cremated remains. You can choose to bury the cremated remains on your own property, but keep in mind that if you ever decide to move, the urn will need to be disinterred from the property, or the new owners would need to… Read More

I’m interested in scattering. What do I need to know?

In Tennessee, no state laws prohibit the scattering of your loved one’s ashes; however, if you select a public park or green space, you will need to request permission from the local governing authority. If you’d like to scatter in the sea, U.S. maritime rules require that you must be… Read More

Does someone need to be present to take delivery?

Yes, the Next of Kin will need to be present at the location with photo identification to accept and sign for the ashes. Read More

How long does the entire process usually take?

Depending on how long it takes to collect the necessary documents, typically anywhere between 7 to 10 days for the cremation to occur. Then, we will return your loved one’s ashes per your request. Read More

When can I collect my loved one’s ashes?

We will contact you in the days immediately following the cremation to schedule a time for you to collect your loved one’s ashes at our facilities or receive them by mail or hand delivery. Read More

Can I be there for any part of the cremation process?

Absolutely. Some families choose to participate in the cremation process for religious or personal reasons, and we will accommodate this upon request. If you would like to witness the cremation, there is an additional fee of $350 to schedule an appointment time (typically on the weekend) at the crematory to… Read More

How can I be certain that I get my loved one’s ashes back and not someone else’s?

Our Care Team follows our 10-step Cremation with Confidence™ Guarantee with every cremation we perform. Our crematory facility tracks each person through a chain of custody, including identification and tagging with a unique ID number stamped on a metal disk that accompanies your loved one throughout the cremation process… Read More

How are the ashes packaged?

USPS Express Priority Mail: You’ll receive your loved one’s ashes in a temporary container unless you select an urn from our store. Also included in the mailing box is the disposition permit issued by the state. We follow strict USPS guidelines to ensure safe shipping (via USPS Priority Mail Express,… Read More

Can I mail ashes abroad?

We can return your loved one’s ashes to any U.S. postal address. If you would like to have them sent abroad, please contact our Care Team for assistance. The laws on sending ashes to foreign countries vary. Read More