FAQs

How long does the entire process usually take?

Depending on how long it takes to collect the necessary documents, typically anywhere between 7 to 10 days for the cremation to occur. Then, we will return your loved one’s ashes per your request. Read More

Can I be there for any part of the cremation process?

Absolutely. Some families choose to participate in the cremation process for religious or personal reasons, and we will accommodate this upon request. If you would like to witness the cremation, there is an additional fee of $500 to schedule an appointment time (typically on the weekend) at the crematory to… Read More

How can I be certain that I get my loved one’s ashes back and not someone else’s?

Our Care Team follows our 10-step Cremation with Confidence™ Guarantee with every cremation we perform. Our crematory facility tracks each person through a chain of custody, including identification and tagging with a unique ID number stamped on a metal disk that accompanies your loved one throughout the cremation process… Read More

Who do I contact if I have further questions?

Our Care Team is available 24 hours a day, seven days a week by phone. You can also reach us at [email protected] Read More

Which areas do you serve?

We currently serve the six counties surrounding Davidson County in Middle Tennessee. Areas we serve: Davidson County, Williamson County, Rutherford County, Wilson County, Sumner County, Robertson County, and Cheatham County… Read More

Cremation makes the most sense financially, but I still want to take care of and honor my loved one. How do I do that?

Choosing Lumen Cremation actually gives you more options, not only because it is the most affordable method of disposition but also because you can arrange a service for your loved one at any time. We offer many keepsakes in our store, such as jewelry and urns, to honor your… Read More

What is the step-by-step process for cremation at Lumen?

The process begins when you contact us to let us know that a death has occurred or is anticipated soon. On our website, www.lumencremation.com, you can begin the process to secure payment for our cremation services in order to alert our transportation team to bring your loved one into… Read More

How are your services different from a “regular” crematory?

At Lumen Cremation, we want to make planning a cremation simple, convenient, and affordable. We use technology to streamline the process for families and our staff. This helps us save overhead costs, which we pass on to you by lowering our rates. We are an alternative to the traditional funeral… Read More

I thought I had to go to a funeral home to plan. Who usually chooses online cremation?

All kinds of families are choosing to plan a cremation online with us. You do not need to have any expertise; our Care Team is here to assist you every step of the way and can even take all of your information by phone if you prefer. Our mission at… Read More

I’m hearing about more people choosing cremation … why is this?

It’s true; more and more people are choosing cremation. There are many reasons to select cremation. Cremation is more affordable than traditional burial, in part because you can avoid the cost of a casket, a vault or outer burial container, and the cemetery property. Not to mention, cremation gives families greater flexibility when planning a funeral, memorial, or another gathering as well… Read More