"Lumen was phenomenal! After my mom passed away unexpectedly, I was overwhelmed on what route to go. Her original plans were not able to be fulfilled due to unexpected circumstances. I started calling around. Lumen was my first call, and every call after was not fitting for me. Terry, the lady that answered the phone, was so helpful and knowledgeable. She directed me on how to get started. She told me Scott would be calling me. He called and stayed in constant contact with me, all during bad weather, work from home days, etc. I also had the privilege of working with Tiffany as well. They were all so very apologetic, knowledgeable, helpful, caring and made the process so easy for me. I would recommend Lumen to everyone in need!"